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Privacy Policy

1. POLICY SCOPE

This Privacy Policy describes how Resolution Technologies Nigeria Limited (together with
our subsidiaries and Affiliates, “Resotech,” “we”, “our” and “us”) handle your personal
information for our services on our websites. It generally applies to the Resolution
Technologies Nigeria Limited website and other related websites where this policy
appears in the page’s footer. Some of our branded websites or websites we operate may
be governed by separate privacy policies. The policy that applies to any of our domains or
subdomains is always the policy that appears in the footer of each website.
Our subsidiaries and joint ventures’ privacy practices are similar to those described in this
Privacy Policy. Subject to the requirements of applicable law, we strive to provide a
consistent set of privacy practices throughout the global trading community. By your use
of the Resolution Technologies Nigeria Limited website and other related websites where
this policy applies, you expressly consent to our collection, storage, use and disclosure of
your personal information as described in this Privacy Policy.
 
This policy only applies to Personal Information that is processed by Resotech in our
capacity as a “business” or other similar terms under applicable data protection laws.
Except as otherwise stated herein, this Privacy Policy does not apply to any uses of
Personal Information by a Resotech Merchant or any Personal Information that Resotech
Processes on behalf of the Resotech Merchant under a separate customer agreement. If
you are a customer of a Resotech Merchant, you should check the privacy policies of the
Resotech Merchant to understand how they may use your Personal Information. The
Resotech Services may, from time to time, contain links to and from the websites of other
businesses. If you follow a link to any of these websites, please note that these websites
have their privacy notices and that we do not accept any responsibility or liability for their
privacy obligations. Please check their privacy policies before submitting personal
information to these websites.
 
This policy applies to all users of our apps, websites, features, or other services anywhere
in the world unless covered by a separate privacy policy. All those subject to this policy are
referred to as “users” including, but not limited to the following:
Riders: individuals who request or receive transportation, including those who
receive transportation requested by another individual.
 
Drivers: individuals who provide transportation to Riders individually or through
partner transportation companies.Order recipients: individuals who request or receive other products and services for
delivery or pick-up, including individuals who use guest checkout (when
applicable).
 
Delivery persons: individuals who provide delivery services.
This policy also governs Resotech’s other collections of personal data in connection with
its services. For example, we may collect the contact information of individuals who use
accounts owned by Resotech for Business customers, or of owners or employees of
restaurants or other merchants; personal data of those who start but do not complete
applications to be drivers or delivery persons; or other personal data in connection with our
mapping technology and features.
 
In addition, please note the following:
For Guest Users: The personal data of those who order or receive trips, deliveries or order
pick-ups via partner websites or apps (such as when ordering from a restaurant or other
merchant), or arranged by other account owners (collectively “Guest Users”) is used solely
to provide such trips, deliveries, or other services requested through a third party, and for
purposes of safety and security, customer support, research and development, enabling
communication between users, and in connection with legal proceedings and
requirements, each as described in “Data Collection” below. Guest User personal data may
be shared with third parties for these purposes. Such data may be associated with, and
accessible by, the owner of that account. This specifically includes Guest Users who
receive rides/deliveries ordered by owners of Resotech Store, Resotech On-Demand,
Resotech Driver/Provider, or who receive rides or deliveries ordered by friends, family
members or others. Please visit here to submit questions, comments or complaints
regarding Guest User data or requests regarding such data.
 
Our practices are subject to applicable laws in the places in which we operate. This means
that we engage in the practices described in this privacy policy in a particular country or
region only if permitted under the laws of those places. Please contact us here or through
the addresses below with any questions regarding our practices in a particular country
or region.
 
2. DATA COLLECTION
You can browse our sites without telling us whom you are or revealing any personal
information about yourself. Once you give us your personal information, you are not
anonymous to us. If you choose to provide us with personal information, you consent to the
transfer and storage of that information on our servers.The following personal data is collected and stored by or on behalf of Resotech:
 
Name, email address, phone number, login name and password, physical contact
information, and (depending on the service used) sometimes financial information,
such as credit card or bank account details (including related payment verification
information), driver's license, photo, profession and other government identification
documents (which may indicate document numbers as well as birth date, gender,
and photo). This may also include vehicle or insurance information of drivers and
delivery persons, emergency contact information, user settings, and evidence of
health or fitness to provide services using Resotech apps.
 
Vehicle information (including registration number) and geolocation of users
(including drivers and driving routes) to enable rides and deliveries, to enable
ride/delivery tracking and safety features, to prevent and detect fraud, to enable
and enhance the use of our apps, including to improve rider and order pickups and
to satisfy legal requirements. Riders and order recipients may use the Resotech
apps without enabling Resotech to collect precise location data from their mobile
devices. However, this may affect features in the Resotech apps. For example, a
rider who has not enabled location data collection will have to manually enter their
pickup address.
 
Transactional information based on your activities on the sites or apps (such as
buying, selling, item and content you generate or that relates to your account,
engagement and interactions on the marketplace and driver ratings, including
Driver Score). Shipping, billing and other information you provide to purchase or
ship an item or book for a ride including being booked for a ride as a means of
payment.
 
Community discussions, chats, dispute resolution, correspondence through our sites
and apps, and correspondence sent to us. Other information from your interaction
with our sites, services, content and advertising, including computer and connection
information, statistics on page views, traffic to and from the sites, ad data, IP
address and standard web log information, communication and correspondence
records; such as when the driver engages with our in-app chat, provide ratings or
compliments for other users, restaurants or merchants, or speak with our customer
service agents, the date and time of the communication, and its content. Resotech
may also use these data for customer support services (including resolving disputes
between users), for safety and security purposes, improving our services and
features, and analytics.Data about driver history or criminal convictions and offences (where permitted by
law), license status, known aliases and prior addresses, and right to work. This
information may be collected by an authorized vendor on Resotech’s behalf. We
may also verify the identities of riders, and of order recipients who request
alcohol orders, making sure of the required age.
 
Other supplemental information from third parties (for example, if you incur a debt
to us, we will generally conduct a credit check by obtaining additional information
about you from a credit bureau, as permitted by law; or if the information you
provide cannot be verified, we may ask you to send us additional information, such
as your driver license, credit card statement, or a recent utility bill or other
information confirming your address, or to answer additional questions online to
help verify your information).
 
Users can record the audio and/or video of their trips through an in-app feature or
using a dashcam, where permitted by law. In-app recordings are encrypted and
stored on users’ devices and are only shared with Resotech if submitted to
customer support by the users in connection with safety incidents.
Other sources of data collection could include when a user refers to another person,
or requests services for or on behalf of other users; vendors who help us verify
users’ identity, background information, and eligibility to work, or who screen users
in connection with sanctions, anti-money laundering; insurance, vehicle, or financial
services providers for drivers and/or delivery persons; marketing service providers
or data resellers whose data Resotech uses for marketing or research; law
enforcement officials, public health officials, and other government authorities;
business partners through which users create or access their Resotech account,
such as payment providers, social media services, or apps or websites that use
Resotech’s APIs or whose APIs Resotech uses; business partners in connection with
debit or credit cards issued by a financial institution in partnership with Resotech to
the extent disclosed in the terms and conditions for the card; and publicly
available sources.
 
We may combine your information such as email addresses, phone numbers etc. with
information we collect from other companies and use it to improve and personalize our
services, including content and advertising. We may also collect data regarding the third
party sites or services used before interacting with our services, which we use for
marketing. You may also receive adverts or messages from us or a third party (individuals,
companies, corporate organizations etc.).

3. USE OF INFORMATION
Our primary purpose in collecting personal information is to provide you with a safe,
smooth, efficient, and customized experience. You agree that we may use your personal
information to:
 
provide the services and customer support you request;
to enhance the safety and security of our users and services;
for research and development;
enable communications between users;
resolve disputes, collect fees, and troubleshoot problems;
track and share the progress of rides or deliveries;
make automated decisions relating to the use of our services;
prevent potentially prohibited or illegal activities, satisfy requirements under
applicable laws and regulations, or enforce operating licenses or agreements;
customize, measure and improve our services, contents and advertising;
facilitate insurance of the vehicle, invoicing, or financing solutions;
tell you about targeted marketing, service updates, and promotional offers based
on your communication preferences; and
compare information for accuracy, and verify it with third parties.
 
4. DISCLOSURE OF INFORMATION
We may disclose personal information with other users or at a user’s request. We may
also share such data with our affiliates, subsidiaries, and partners to respond to legal
requirements, enforce our policies, respond to claims that a listing or other content violates
the rights of others, or protect anyone's rights, property, or safety.
We may also share your personal information with:
 
other users to help in rating, feedback and compliments, pickup and/or drop-off
locations, order deliveries, breakdown of amounts charged, route map, and trip
count of referred users. At the user’s request, we also share a user’s ETA and
location, or a user’s trip information with a friend when requested by that user;
emergency services like the police, fire, and ambulance services in the event of an
emergency or after certain incidents;
general public through public forums such as Resotech blogs and Resotech social
media pages viewable by the public, including any personal data included in the
questions or comments submitted by a user;
members of our corporate family to help detect and prevent potentially illegal acts
and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates will send marketing communications
only to users who request these services;
service providers and business partners under contract who help with our business
operations (such as fraud investigations, bill collection, affiliate and rewards
programs, co-branded credit cards, cloud storage, payment processors and
facilitators, Google Maps, social media, research, insurance, background check and
identity verification, and other professional service providers);
other third parties to whom you explicitly ask us to send your information (or about
whom you are otherwise explicitly notified and consent to when using a specific
service);
law enforcement or other government officials respond to a verified request
relating to a criminal investigation or alleged illegal activity. In such events, we will
disclose information relevant to the investigation, such as name, city, state, zip code,
telephone number, email address, User ID history, IP address, fraud complaints, and
purchasing and listing history;
law enforcement agency under confidentiality agreement, as we in our sole
discretion believe necessary or appropriate in connection with an investigation of
fraud, intellectual property infringement, piracy, or other unlawful activity. In such
events, we will disclose name, street address, city, state, zip code, country, phone
number, email address and company name;
other business entities, should we plan to merge with or be acquired by that
business entity. (Should such a combination occur, we will require that the new
combined entity follow this privacy policy concerning your personal information. If
your personal information will be used contrary to this policy, you will receive prior
notice.)
 
Without limiting the above, to respect your privacy and our ability to keep the community
free from bad actors, we will not otherwise disclose your personal information to law
enforcement, other government officials, or other third parties without a subpoena, court
order or substantially similar legal procedure, except when we believe in good faith that
the disclosure of the information is necessary to prevent imminent physical harm or
financial loss or to report suspected illegal activity.
 
5. CHOICE AND TRANSPARENCY
We enable users to access and/or control data that we collect, including through:
privacy settings
device permissions
in-app rating pages
marketing choicesWe also enable users to request access to or copies of their data, changes or updates to
their accounts, or deletion of their accounts.
 
6. USING INFORMATION FROM RESOTECH
We enable you to share personal and financial information to complete transactions. We
encourage you to disclose your privacy practices and respect the privacy of other users.
We cannot guarantee the privacy or security of your information and therefore we
encourage you to evaluate the privacy and security policies of your trading partner before
entering into a transaction and choosing to share your information. To help protect your
privacy, we allow only limited access to other users' contact, shipping and financial
information to facilitate your transactions. When users are involved in a transaction, they
may have access to each other's names, email addresses and other contact and shipping
information. In all cases, you must give other users a chance to remove themselves from
your database and a chance to review what information you have collected about them.
You agree to use user information only for:
 
our transaction-related purposes that are not unsolicited commercial messages;
using services offered through our (e.g., escrow, insurance, shipping and fraud
complaints); or
other purposes that a user expressly chooses.
 
7. COOKIES
We use "cookies" (small files placed on browsers or devices by websites, apps, online
media, and advertisements) on certain of our pages to help analyse our web page flow;
customize our services, content and advertising; measure promotional effectiveness, and
promote trust and safety.
A few important things you should know about our use of cookies are:
We offer certain features that are available only through the use of cookies.
We use cookies to help identify you and maintain your signed-in status.
Cookies help remember user preferences and settings.
It also helps determine the popularity of the content, deliver and measure the
effectiveness of advertising campaigns, analyse site traffic and trends, and
generally understand the online behaviours and interests of people who interact
with our services.
 
Most cookies are "session cookies," meaning that they are automatically deleted
from your hard drive at the end of a session.You are always free to decline our cookies if your browser permits, although doing
so may interfere with your use of some of our sites or services.
You may encounter cookies from third parties on certain pages of the sites that we
do not control. (For example, if you view a web page created by another user, there
may be a cookie placed by that web page.)
We may also allow others to provide audience measurement and analytics services for us,
to serve advertisements on our behalf across the Internet, and track and report on the
performance of those advertisements.
 
8. NO SPAM, SPYWARE OR SPOOFING
We and our users do not tolerate spam. Make sure to set your notification preferences so
we communicate to you as you prefer. You are not licensed to add other users, even a user
who has made transactions with you to your mailing list (email or physical mail) without
their express consent. Please report related spam or spoof emails to us. You may not use
our communication tools to send spam or otherwise send content that violates our policy.
We automatically scan and may manually filter messages to check for spam, viruses,
phishing attacks and other malicious activity or illegal or prohibited content, but we do not
permanently store messages sent through these tools. If you send an email to an email
address that is not registered in our community, we do not permanently store that email or
use that email address for any marketing purpose. We do not rent or sell these email
addresses nor the messages therein.
 
9. ACCOUNT PROTECTION
Your password is the key to your account. Use unique numbers, letters and special
characters, and do not disclose your password to anyone. If you do share your password or
your personal information with others, remember that you are responsible for all actions
taken in the name of your account. If you lose control of your password, you may lose
substantial control over your personal information and may be subject to legally binding
actions taken on your behalf. Therefore, if your password has been compromised for any
reason, you should immediately notify us and change your password.
 
10. ACCESSING, REVIEWING AND CHANGING INFORMATION
You can see, review and change most of your personal information by signing on to your
account. Generally, we will not manually modify your personal information because it is
very difficult to verify your identity remotely. You must promptly update your personal
information if it changes or is inaccurate.
Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and by applicable law.
We do retain personal information from closed accounts for purposes of safety, and
security, to comply with the law, prevent fraud, collect any fees owed, resolve disputes,
troubleshoot problems, assist with any investigations, and take other actions otherwise
permitted by law.
 
Because we are subject to legal and regulatory requirements relating to drivers and
delivery persons, this generally means that we retain their account and data for a minimum
of 7 years after a deletion request. For riders and order recipients, their data is generally
deleted within 90 days of a deletion request, except where retention is necessary for the
above reasons.
 
11. DATA SECURITY
Your information is stored on our servers. We treat data as an asset that must be protected
and use lots of tools (encryption, passwords, physical security, etc.) to protect your
personal information against unauthorized access and disclosure. However, as you
probably know, third parties may unlawfully intercept or access transmissions or private
communications, and other users may abuse or misuse the personal information that they
collect from the site. Therefore, although we work very hard to protect your privacy, we do
not promise, and you should not expect, that your personal information or private
communications will always remain private.
 
12. THIRD PARTIES
Except as otherwise expressly included in this Privacy Policy, this document addresses
only the use and disclosure of information we collect from you. If you disclose your
information to others, whether they are buyers or sellers on our sites or other sites
throughout the internet, different rules may apply to their use or disclosure of the
information you disclose to them. Resolution Technologies Nigeria Limited does not
control the privacy policies of third parties, and you are subject to the privacy policies of
those third parties where applicable. We encourage you to ask questions before you
disclose your personal information to others.
 
13. GENERAL POLICY
We may amend this Privacy Policy at any time by posting the amended terms on this site.
If we make significant changes, we will notify users in advance of the changes through the
Resotech apps or other means, such as email. We encourage users to periodically review
this notice for the latest information on our privacy practices.
All amended terms automatically take effect after they are initially posted on the Site. Use
of our services after an update constitutes consent to the updated notice to the extent
permitted by law. If your questions are not answered online, you may write to us here.

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